Frequently Asked Questions

Overview of the Ordering Process

Once you select the product you are looking for you can choose to use one of our quality predesigned layouts and add text or images to it or you can design your own using our “DigiPrint Product Designer”. You will be able to preview your layout before you place your order. Once you have created your product and specified the quantity you need, press add to cart. You can then view your cart and add your shipping information and proceed to checkout. In this area you will also have the ability to let us know you want to see one final pdf proof before production starts to make sure your file is 100% correct, an additional fee may be added to your total for this request.

You will then receive a confirmation email of your order for your records.

Note: We take pride in our products so if we see something that my effect the quality of your finished product we may call you to verify the order. Also if you are not comfortable designing your product yourself, we have talented graphic designers on staff to assist you with your product design at an extra fee. See Artwork

Thank you.

We are providing new innovative ideas to enhance and increase business everywhere at a low cost! The owner has been in the printing industry for 15 years now and knows what his customers and other printshop owners are wanting and needing, and that is custom printed items without the high costs. We created these products to enhance the look and feel of every small to large business out there and to increase printing companies list of capabilities in house.

DigiPrint provides a sample pack of all our products at no cost to you! There is a limit of 2 sample packs per person or company with a 6 month period. Any additional sample packs will be billed in the amount of $20 per pack plus shipping. Click here to order a sample pack You can request specific product samples by emailing us at customercare@digiprintproducts.com, filling out our Contact Us form, or calling us at 1-877-421-2155.

Yes, please email us at artwork@digiprintproducts.com and place the product number in the subject line with the words “Template”. Templates are provided in pdf InDesign, Illustrator and Microsoft Word formats. Please note the file type you need in the body of the email.

You will receive a shipping confirmation email once your order ships from our warehouse. The email will contain your shipper tracking number. Click on the link within the email which will bring you to the shippers tracking webpage. You will now be able to view the latest tracking information.

We accept Visa, MasterCard, Discover and American Express, checks and money orders. If you would like to fax in your order form, please submit your order to our secure fax line 1-714-597-6809.

DigiPrintProducts.com uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from DigiPrintProducts.com, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, Internet Explorer or Firefox. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the internet.

Artwork

You have the freedom to upload pictures from your computer or facebook account and place them anywhere you want on the template. We recommend that you upload images or logos that are of high quality at minimum of 200dpi to 300dpi maximum to get the optimal quality. Please refrain from using artwork or images that our not your own do to copyright laws, we have the right to not print a product if we feel it is infringing on copyright laws. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you, Fees start at $75. Have fun and be creative!

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to artwork@digiprintproducts.com. If your file is too large to email please contact us at 1-877-421-2155 and we will assist you.

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. 2 Colors Maximum with this process. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).

Shipping and Delivery

Production times will vary depending on work load and availabitity but standard production time for any given product is 2-3 business days Monday through Friday after approval of your artwork. This is the number of business days it takes to print your item in process color CMYK Custom orders with specific PMS colors (up to 2 colors) are approximately 5-10 business days after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Yes, just contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.

In many cases yes. It’s best to work with our Customer Care team on this as each case is a bit different. Please contact us!

Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help.

Payment

We accept all major credit cards. You can also request open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you’re not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened.

We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.

Privacy

DigiPrint Products recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. We do not save credit card information we only save your account information for reordering and order tracking. On occasion we will send out notification emails of new products or information regarding your account to keep our customers updated. You can simply request that you do not want to receive these by letting us know.

General Ordering Information

Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

You can cancel at any time prior to the order going into production (within 24 hours of your placed order). Once items have been printed, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again.

Yes! Unless it is an exact reorder, you will be able to preview your order before you checkout or you can check the option to see a pdf proof before we send into production.

We collect all applicable taxes for goods and services shipped into California. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Care Representative with your resale certificate.

Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).

The good news is we offer most of our products as low as 1 if that is what you need but in the case there is a larger minimum than what you really need then give us a call and we will determine if we can assist you with your need. If you need to order more than the quantities shown please call 877-421-2155 as additional discounts are available.

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Guarantees

Absolutely! If we miss your event because we didn’t ship on the date we agreed with you, your order is FREE. Period.

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

Paper Stock Questions

Thickness of cover paper is measured in Point or pt. You will see cover papers referred to as 8 pt., 10 pt., 12 pt. and 14 pt. In the case of 12 pt., this would be stated as “12 point paper.” The higher the pt. value the thicker the paper. Therefore 14 pt is thicker than 12 pt.

8 pt. = .008 inches 10 pt. = .010 inches 12 pt. = .012 inches 14 pt. = .014 inches

C/1S and C/2S are used to indicate which side of some papers have a coating on it. C/1S refers to paper “coated on one side.” C/2S refers to paper “coated on two sides.

Notes About Our Site

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to charge without notice.