Frequently Asked Questions

Overview of the Ordering Process

Once you select the product you are looking for you can choose to use one of our quality predesigned layouts and add text or images to it or you can design your own using our “DigiPrint Product Designer”. You will be able to preview your layout before you place your order. Once you have created your product and specified the quantity you need, press add to cart. You can then view your cart and add your shipping information and proceed to checkout. In this area you will also have the ability to let us know you want to see one final pdf proof before production starts to make sure your file is 100% correct, an additional fee may be added to your total for this request.

You will then receive a confirmation email of your order for your records.

Note: We take pride in our products so if we see something that my effect the quality of your finished product we may call you to verify the order. Also if you are not comfortable designing your product yourself, we have talented graphic designers on staff to assist you with your product design at an extra fee. See Artwork

Thank you.

Why buy from DigiPrint Products Corporation?
Can I get Samples of your products?
Do you have templates for your products?
How Do I Track My Order?
Fax and Phone Orders
Is www.DigiPrintProducts.com a secure site?

 

 

ARTWORK

What kind of artwork can I send? And, what if I don’t have artwork?
Do you keep my art on file?
Where do I send my artwork?
Can I specify a PMS color for my imprint?

 

SHIPPING AND DELIVERY

How fast will I get my order?
Can I split my order and ship to multiple locations?
Can I ship internationally?
Can I ship on my own shipping account?

 

PAYMENT

What type of payments do you accept?
When do you charge my credit card? Do you require pre-payment?

 

Privacy

DigiPrint Products recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. We do not save credit card information we only save your account information for reordering and order tracking. On occasion we will send out notification emails of new products or information regarding your account to keep our customers updated. You can simply request that you do not want to receive these by letting us know.

 

GENERAL ORDERING INFORMATION

What if I receive more or less than I ordered?
Can I cancel or change my order?
What are set up charges?
If I reorder an item will I pay set-up charges again?
Will I see a proof before my order goes into production?
Do you charge sales tax?
Can I see a sample?
Can I order in quantities smaller or larger than those shown?

 

USE OF TRADEMARKS

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

 

GUARANTEES

Is your ‘On-Time or Free Guarantee’ for real?
What if I’m unhappy with my order?

 

PAPER STOCK QUESTIONS

What is pt.?
Each point or pt. equals .001 inch
What is C/1S and C/2S?

 

NOTES ABOUT OUR SITE

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to charge without notice.